- CUSTOM EMBROIDERY
- Terms & Conditions
Returns and Refund Policy :
At Arntson Marine® we take pride in our products and we really hope you like them as well as get many years of use from them. If for any reason you are not completely satisfied with your purchase, please return the item(s) to Arntson Marine® for a refund of the purchase price. Please complete the returns form (included in your package) and send it back to us along with the goods.
Arntson Marine® can only accept goods returned in original, unworn condition within 30 days of the purchase. As soon as we receive the returned product, we'll credit you back for the original purchase price. We do not refund original shipping charges. Returns are the responsibility of the customer. Arntson Marine® cannot be held responsible for missing or damaged goods. We recommend using a service with delivery signature.
If an item is deemed faulty or defective by Arntson Marine®, we will refund the cost of return shipping. We ask that we are notified of the problem by email in advance of the return.
Overseas Returns :
Please contact us before you make an overseas return. Arntson Marine® will not accept customs charges. Please note on the package “Goods returned under warranty.”
Our return address is:
Arntson Marine Returns
8587 White Fir Street
Reno, Nevada 89523
We love hearing from you and your feedback. It helps us continue to make a better product. If you do make a return, we'd really like to hear your input on what we could do better next time. Feel free to let us know what you think, good or bad.
Price Quotes: All quotes are by email or voice, and will be based on parameters of the embroidery request, including:
1. Quantity: Number of hats to be embroidered. (Minimum quantity is 3 hats).
2. Stitch Count: Size and complexity of embroidery.
a) DTS or EMB file: A DTS or EMB file is necessary to drive embroidery machinery. These files are special “Digitized Embroidery Art” program files that tell the machine where to place the thread stitches to make the art into a textile embroidery. If the customer does not have a DTS or EMB file of their art available, one can be created at a reasonable cost and lead time. Digitization cost is usually $45.00, (complexity dependent).
b) Art: Art provided by the customer is used to create an EMB or DTS file. The art concept must be compatible with the resolution limitations of embroidery stitching, and the size limitations of the hat. If the art is not compatible, the customer may revise or request Arntson Marine to revise for compatibility. Additional charges may apply. Art provided in Adobe Illustrator (Ai), exact to finished size, is the quickest to process.
c) Sew-outs: Embroidery sew-out samples are created when the customer has never seen or approved the DTS/EMB file in a physical embroidery before. Usually the first sew-out is approved, however, it could take two or more, subject to art complexity. Sew-outs are $20.00 each.
Embroidery Application Cost: Embroidery stitching application ranges $3.00 - $15.00 per hat embroidered, depending upon logo size, complexity, and quantity of hats embroidered.
- 2-5 hats are generally $10.00 per hat.
- 6-11 hats are generally $8.50 per hat
- 12+ hats can vary greatly $3.00 - $8.00 per hat
Embroidery Size: Finished size of an embroidery on our Tahoe Brim hats, must fit within a rectangular area of; 1 5/8” x 4 1/2”, or 41mm x 114mm.
Embroidery Detail: Block style letters and numbers must have a minimum height of 1/4" or 6mm to render in a reasonably clean and legible manner. Stylized lettering typically requires a significantly larger letter size. If the amount of characters is numerous, it may not fit within the available space. Arntson Marine will provide a free evaluation to customer.
Lead-times: Lead-time quotes are subject to the following variables:
1. Embroidery File Ready and Approved: If we receive a ready-to-go compatible DTS/EMB file, that fits the size parameters, with a previously approved embroidery sew-out, we can generally turn the order in 1-2 weeks.
a) DTS or EMB file submitted.
b) Customer has previously approved a sew-out or physical embroidery of this file.
c) Embroidery fits within the hat size dimensions; 1 5/8” x 4 1/2”, or 41mm x 114mm.
d) Lead-time; 1-2 weeks.
2. No Embroidery File: If the customer does not have a DTS/EMB embroidery file within the size specifications, the preparation, set-up and approval of a sample embroidery is a great variable in lead time. In this case we suggest planning a 4-week lead-time after submittal of art. Although it can happen faster, it can also take longer. Please note the following:
a) Customers Art: Art submitted is evaluated for compatibility with the embroidery medium and available size parameters. Any issues will be brought to the customer’s attention and discussed for resolution. At this point if art revision is requested, it may add to lead time.
b) Creation of DTS or EMB File: Lead-time is usually 3 business days, and $45.00
c) Sew-Out, Sample Embroidery: Lead time is 3-5 business days, cost is $20 per Sew-out.
d) Approval of Sew-Out: An embroidered sew-out sample is made for the customers approval by picture or scan. At that point the customer may approve the Sew-Out or request revisions. Revisions requested require that the DTS/EMB file is revised first, and then a second Sew-Out must be created. Each revision extends lead-time until the Sew-Out is approved. Should the customer wish to physically inspect the embroidery Sew-out, we will happily mail to the customer upon request, express shipping available at customers request and expense.
e) High Season: Weeks in summer and before holidays are typically high seasons where numerous orders for embroidery extend lead times. Lead-Time quotes vary due to seasons.
f) Lead-time: 2-6 weeks, plan 4 weeks.
g) Re-Orders: Re-Orders where we have already run the embroidery once so it is fully approved and ready to go, we can generally turn in 1-2 weeks.
Deposit and Payment: A quote will be generated for the customer, if the customer is agreeable to the quote, a 50% deposit is required to proceed. The balance of 50% is due upon completion and before shipping of product. As illustrated above, there may be revisions to the quote if additional services are requested, such as additional revisions, Sew-Outs or express shipping. The quote is divided into 4 categories:
1. Cost of Hats to be embroidered.
2. Embroidery Set-Up costs and Lead-time.
3. Embroidery Application cost and Lead-time.
4. Additional Services Requested.
Should you already have a favorite embroidery supplier, we are happy to sell our headwear direct to the embroidery house of your choosing and they can provide you a finished package. We will gladly set them up with our easy terms as an Arntson Marine® dealer!
This website is operated by Arntson Marine®. Throughout the site, the terms “we”, “us” and “our” refer to Arntson Marine®. Arntson Marine® offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS :
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS :
We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION :
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information.
Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES :
Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES :
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION :
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS :
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION :
ERRORS, INACCURACIES AND OMISSIONS :
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES :
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY :
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Arntson Marine®, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Arntson Marine® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT :
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW :
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
CHANGES TO TERMS OF SERVICE :
You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION :
Questions about the Terms of Service should be sent to us at
Personal information we collect :
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
How do we use your personal information? :
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information :
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising :
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising by using the links below:- Facebook: https://www.facebook.com/settings/?tab=ads- Google: https://www.google.com/settings/ads/anonymous- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track :
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights :
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention :
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Contact us :
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:
or by mail using the details provided below:
Arntson Design Inc.
DBA Arntson Marine
8587 White Fir Street
Reno NV 89523